Service Manager-CRM
Manage every service request from start to resolution.
The !Chaturlocal Service Manager helps businesses record, assign, track and resolve customer or internal service requests from one organised system. Maintain complete service history, communicate with customers and monitor request status through the complete service cycle.
Better service management. Better customer communication.
Organise service tickets, customer support, service history and performance monitoring with !Chaturlocal Service Manager.
Faster Issue Resolution
Customer requests can be recorded, assigned and tracked quickly to reduce delays in responding to customer problems.
Better Communication
Keep customers informed about their requests through calls, emails, SMS or notifications.
Organized Ticket Management
Record and track every service request so important customer issues are not overlooked.
Complete Service History
Maintain records of previous interactions, complaints and solutions for better customer support.
Reduced Manual Work
Alerts and notifications help reduce repetitive manual follow-ups during the service process.
Performance Monitoring
Track response times, resolution status and customer feedback to help monitor service quality.
From customer request to final resolution
Keep every stage of a service request organised and traceable.
Record a new customer or internal service request.
Generate a unique request ID for tracking.
Assign the service request for further action.
Follow progress and maintain customer communication.
Complete the request and maintain its service history.
One place to manage different kinds of service requests
!Chaturlocal Service Manager can be used for customer-facing support as well as internal service requests raised by one department on another.
See how Service Manager works
See how !Chaturlocal helps businesses manage service requests from initial recording through assignment, tracking and resolution.
Understand the customer before handling the next request
Service Manager can identify a customer using their mobile number and display the history and status of service requests previously raised by that customer.
Better visibility into service operations
Managers can review important service information and monitor the status and performance of customer support.
Response Time
Review how quickly customer requests are responded to.
Resolution Rate
Monitor service requests through final resolution.
Request Status
Understand open, assigned and resolved requests.
Customer Feedback
Use customer feedback to help improve service quality.
A closer look at !Chaturlocal Service Manager
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Everything you need to organise day-to-day service requests
Manage customer service with !Chaturlocal
See how Service Manager can help your business organise requests, improve communication and maintain complete service history.