Frequently Asked Questions (FAQs)

!Chaturlocal is a Hyperlocal-microcommerce marketplace that enables any seller who has a product or service to sell to display the said product and/or service and receive orders from buyers.

!Chaturlocal has several unique features that makes it one of a kind:

1. The !Chaturlocal platforms focusses on creating an e-commerce capability while letting the seller retain his physical shop or store. The e-commerce capability is over and above the physical presence and helps to augment an existing business.
2. !Chaturlocal has the ability to leverage the physical location of a vendor thus giving him logistical advantages such as quick service and immediate delivery.
3. The sellers listed on !Chaturlocal receive payments directly from the end customers and !Chaturlocal does not retain any part of the money.
4. !Chaturlocal also provides powerful analytics on the sellers business to help him grow.

No. There is no 'per order' transaction fee that the seller has to pay !Chaturlocal.

Yes. !Chaturlocal charges all the sellers a fixed annual subscription fees that has to be paid by sellers in advance before they get active on the platform.

Please refer to the latest publised price list for the same.

There are no limits to the volume of business that a seller can do if he regsters on !Chaturlocal. In fact !Chaturlocal uses several analytics tools to help the seller increase his volume of business. These analytics tools come completely free of cost to the seller.

Every seller who wants to use the comprehensive platform shall have to go through a verification process. The verification process shall be conducted by the !chaturlocal team to establish the genuineness of the seller and his credentials. This includes validating of the sellers KYC documents such as proof of address, proof of identity, VAT, Service TAX and other similar registrations. Any seller who satisfies the KYC norms shall be registered by !Chaturlocal.

However all customers shall be able to use the !Chaturlocal Ordering Tool product without going through a verification

The !Chaturlocal ordering tool is a system that helps the seller improve his efficiency in receiving and recording phone based orders more efficiently. In this the end customer calls the sellers phone and places an order but receives an immediate email confirmation if he provides his email. The next time the same end customer calls the seller his persoanl data already exists with the seller thus saving the seller the effort of data entry.

Yes all end customers need to register with !chaturlocal before they can place orders. The registration of end customers are free of cost. But the customer shall be required to provide a valid email id and a valid mobile number.

The end customer will have to directly settle all trade and transaction related issues with the seller concerned. !Chaturlocal is only an enabling platform and is not a counter party to any transaction between the buyer and the seller. However any buyer who has placed an order with a seller can post placing the order rate the seller based on both quantitative as well as qualitative parameters. The rating and qualitative comments on a seller is visible to everyone. Hence it is in the sellers interest to work to the satisfaction of his customers.

There are no limits on the number of items that a seller can display in his inventory catalogue.

Yes the seller can update the prcies or availability of a product by himself at any point in time. The seller will be trained to handle the same at the time of initial setup.

No. As astand alone solution !Chaturlocal is not integrated with other systems. However, !Chaturlocal shall provide APIs so that any system can be integrated with it.

Yes a single seller can have multiple shops on !Chaturlocal.

It is Yearly Subscription based

Yes, Sir. It is free-We provide Online and Physical Demo

No, Sir. However, You can share your requirements with us so that we can understand your needs better and plan the setup accordingly before on-boarding

We provide multiple users access -(3 users) 1-master user, 2-sub users

We offer a cloud-based solution, So there is no need to purchase any specific hardware from us. You can easily use the software on your existing computer or laptop, and access it through our Mobile App from anywhere, anytime -without any location restrictions

No, Sir. One-time Charges for Yearly subscription plan

No, Sir. the base price is excluded of GST

Sir. after yearly subscription expires - will have to take re-subscription plan

Yes, Sir. We Can make the necessary changes/modifications bases on your requirements before the service starts, so that the solution is aligned with your business needs

We offer a yearly subscription plan. The pricing may vary based on Market conditions and the selected requirements, But we always aim to provide the best and most competitive market price to our customer

Yes

Yes, Our software supports a wide range of printers, including commonly used thermal, A4, and POS printers, ensuring a smooth and hassle-free printing experience, However we do not provide printer support.

Yes

Yes, Sir. You can add discount at item/product level

Yes, Sir. You can add

Yes, Sir. You can modify bills directly from the Transaction History, by allowing to update or correct billing details whenever required.

Yes

Yes

Yes, Sir. You can create purchase and stock invoices

Yes

Yes

Yes, also you can disable for auto update stock

Yes

Yes, Sir. You can check your stock report in real time at the individual item level, In report dashboard with up-to-date view of your inventory.

Yes

Yes, Sir. You can import in CSV file

Yes

Yes

Yes

Yes

Yes

Yes, The system allows you to make specific entries for reducing such stock.

Yes

Yes

Yes

Yes

Yes

Yes

Yes, Sir. It works on Android. On iPhones it works through the safari browser

Yes, Sir. Our software supports multiple devices, including laptops, tablets, touchscreen systems, and mobile phones, giving you the flexibility to access and manage your business from the device of your choice.

Sir. Since our solution is cloud-based, a stable internet or Wi-Fi connection is required for smooth and uninterrupted access to the software.

Yes. Our solution needs a stable internet connection

Yes. Our solution needs a stable internet connection

Yes

Yes, Our system works on most touch screen tabs

Yes

Yes

Yes

Yes, Sir. We provide multiple Payment options - Khata, Cash, Card, Banking, Payment gateway (integrations-one time)

Yes

Yes

Yes, Sir, You can Create and give access to admin and cashier.

Yes

Yes

Yes

Yes

Monday to Saturday- 9:30 to 6:30 (official time)

Yes, Sir. We have a strict data privacy policy in place to protect your business information. Your data is kept confidential, and access is restricted to authorized users only. We do not allow unauthorized third parties or individuals to access your data.

Your business data will be securely stored on our servers and can be accessed only through your authorized login credentials. This ensures that your data remains private and accessible only to authorized users.

It does on real time basis

Yes

Yes

Yes

Yes

Our software is simple and easy to use. As it is cloud-based, you can access your business anytime, from anywhere, using an internet-connected device such as a mobile phone, laptop, desktop, or tablet. We also support multiple user access, allowing you to manage your team efficiently. Your business data is securely stored in the cloud with regular backups, making it safe, protected, and easily recoverable whenever required.

Yes, Sir. Once the existing data is validated, we can migrate it to our system, subject to data compatibility and feasibility.

Yes

Sir. Same day

Yes